The footboard arrived dented but I contacted the company, at within an hour I had a text from a very kind woman named Sue. We texted back and forth and she had the owner give me a call so we could figure out the best way to resolve the issue. Gary was very kind as well. He wanted to make the problem right. This companys professionalism and quality product is refreshing! Thank you Sue and Gary for the new footboard and your wonderful customer service!
Excellent customer service
The footboard arrived dented but I contacted the company, at within an hour I had a text from a very kind woman named Sue. We texted back and forth and she had the owner give me a call so we could figure out the best way to resolve the issue. Gary was very kind as well. He wanted to make the problem right. This companys professionalism and quality product is refreshing! Thank you Sue and Gary for the new footboard and your wonderful customer service!