I purchased this scooter for my mother and received it 12/23/21.The scooter was easy to assemble. However, I noticed the battery handle was broken on one side as soon as I picked the battery up. Im concerned this will be an issue in the near future because the battery is heavy and if the handle breaks further it can fall on your foot causing injury or fall on the ground damaging the battery. I have reached out to the seller regarding this issue and I am awaiting a response. This was an expansive purchase and I need a solution to this problem. Ive only driven it in the house and its its smooth ride. The backup and forward controls are easy to learn and control.
Update 12/27/21
The company responded to my concern swiftly. Mr. Mateo responded that a replacement battery box has been sent and provided me with an order number. I am Awaiting receipt of the battery box and I am pleased with the prompt action that was taken.
Broken battery handle upon receipt
I purchased this scooter for my mother and received it 12/23/21.The scooter was easy to assemble. However, I noticed the battery handle was broken on one side as soon as I picked the battery up. Im concerned this will be an issue in the near future because the battery is heavy and if the handle breaks further it can fall on your foot causing injury or fall on the ground damaging the battery. I have reached out to the seller regarding this issue and I am awaiting a response. This was an expansive purchase and I need a solution to this problem. Ive only driven it in the house and its its smooth ride. The backup and forward controls are easy to learn and control. Update 12/27/21 The company responded to my concern swiftly. Mr. Mateo responded that a replacement battery box has been sent and provided me with an order number. I am Awaiting receipt of the battery box and I am pleased with the prompt action that was taken.