Inaccurate website and description of Futon. Showed a solid back and came with an open slat back. Company was willing for us to return but cost of shipping exceeded the price of the futon. DCG stated that they do not post the pictures, but does. customer service rep applied for our claim under the A to Z guarantee. Now has rejected this claim. We are stuck with this $608.00 product.
misrepresented this item.
Inaccurate website and description of Futon. Showed a solid back and came with an open slat back. Company was willing for us to return but cost of shipping exceeded the price of the futon. DCG stated that they do not post the pictures, but does. customer service rep applied for our claim under the A to Z guarantee. Now has rejected this claim. We are stuck with this $608.00 product.