Shortly after our second camping trip one of the rods snapped while my husband was trying to put the tent away. Lucky for us it was still covered under the one year warranty, so I contacted with a copy of our invoice expecting them to send a replacement piece for the one rod. THEY SENT US A BRAND NEW TENT. By far exceeded our expectations and now we have the old tent for extra pieces just in case!
Excellent warranty and customer service
Shortly after our second camping trip one of the rods snapped while my husband was trying to put the tent away. Lucky for us it was still covered under the one year warranty, so I contacted with a copy of our invoice expecting them to send a replacement piece for the one rod. THEY SENT US A BRAND NEW TENT. By far exceeded our expectations and now we have the old tent for extra pieces just in case!