I ordered this product on June 29, 2011, i just go the free shipping so it arrived at July 11 which was good. After opening the product, i didnt see any damage to it so I think Im satisfied with that. Unfortunately, for some odd reason, they gave the product to me 1 day early only to find that none of the screws or pegs were there. I checked the manual and it gave me a number to call if i needed any replacement parts. After asking for the missing parts which i found rather irresponsible of them to actually forget, I then find out the agent that I talked to didnt process the shipment of the parts. So I had to talk to someone again and this time they actually gave me a tracking number. After that, I found out that the decided to ship the missing parts to me using the slowest possible way, I now have to wait until July 21 to actually use the bed frame because of their actions
Good product, bad company
I ordered this product on June 29, 2011, i just go the free shipping so it arrived at July 11 which was good. After opening the product, i didnt see any damage to it so I think Im satisfied with that. Unfortunately, for some odd reason, they gave the product to me 1 day early only to find that none of the screws or pegs were there. I checked the manual and it gave me a number to call if i needed any replacement parts. After asking for the missing parts which i found rather irresponsible of them to actually forget, I then find out the agent that I talked to didnt process the shipment of the parts. So I had to talk to someone again and this time they actually gave me a tracking number. After that, I found out that the decided to ship the missing parts to me using the slowest possible way, I now have to wait until July 21 to actually use the bed frame because of their actions