I have waited two and a half weeks for my bed frame to arrive, but it was supposed to be here in three/five days/OH WAIT. IT WAS AVAILABLE ON PRIME SO IT SHOULD HAVE BEEN HERE IN TWO. It finally arrived today and guess what? Three parts are missing. Until I get those three parts Im once again stuck sleeping on the floor. I find this ridiculous. I ordered this bed frame to save money, but its ending up causing me more time and trouble than the amount of money I paid for.
The packing job was also very poor for this item, which has caused my very rating.
I dont know whether or not the bed frame itself holds up, but Ill let you all know and then give a product review instead of a rating based on the piss poor costumer service.
I have order two smaller items from this company/ a nightstand and three drawer dresser. They arrived on time and were fairly easy to put together. Much more neatly packed than this item.
It is because of their timeliness and the overall good service experience with the other two items that I am willing to give this company another shot. However, if I had known that Id go through this in ordering I obviously wouldnt have done so.
Update: Im asking for my money back.
Late shipment/missing parts/Buyer be wary
I have waited two and a half weeks for my bed frame to arrive, but it was supposed to be here in three/five days/OH WAIT. IT WAS AVAILABLE ON PRIME SO IT SHOULD HAVE BEEN HERE IN TWO. It finally arrived today and guess what? Three parts are missing. Until I get those three parts Im once again stuck sleeping on the floor. I find this ridiculous. I ordered this bed frame to save money, but its ending up causing me more time and trouble than the amount of money I paid for. The packing job was also very poor for this item, which has caused my very rating. I dont know whether or not the bed frame itself holds up, but Ill let you all know and then give a product review instead of a rating based on the piss poor costumer service. I have order two smaller items from this company/ a nightstand and three drawer dresser. They arrived on time and were fairly easy to put together. Much more neatly packed than this item. It is because of their timeliness and the overall good service experience with the other two items that I am willing to give this company another shot. However, if I had known that Id go through this in ordering I obviously wouldnt have done so. Update: Im asking for my money back.