Faulty valve that caused us to spend 1500 Stay away from
We had the most awful experience with this shower system. The cartridge in the new valve was faulty and it sounded like pipes were banging in the walls. Before we figured out the valve was the problem, and following the recommendations of 2 professional plumbers, we installed hammer arrestors (but no change), then a pressure regulator valve (still no change) which already cost us about 700. Unnecessary expenses, but good to have in the house. Then we opened the walls and finally figured the noise was coming from the new valve. We contacted early (through their website), no response. Replacing the valve (from behind / the other side of the wall to avoid wrecking the new shower tile), drywall repair and painting cost us an additional 800. We complained to and this time, answered, asking for pictures, videos etc. I had documented everything very well and stayed patient and respectful all the time, and after about 10 emails with , all they do is refunding the fg shower system. No compensation whatsoever. didnt do anything either I cancelled my Prime membership. Most awful purchase ever.
Most awful purchase / cost us 1500 in repairs!
Faulty valve that caused us to spend 1500 Stay away from We had the most awful experience with this shower system. The cartridge in the new valve was faulty and it sounded like pipes were banging in the walls. Before we figured out the valve was the problem, and following the recommendations of 2 professional plumbers, we installed hammer arrestors (but no change), then a pressure regulator valve (still no change) which already cost us about 700. Unnecessary expenses, but good to have in the house. Then we opened the walls and finally figured the noise was coming from the new valve. We contacted early (through their website), no response. Replacing the valve (from behind / the other side of the wall to avoid wrecking the new shower tile), drywall repair and painting cost us an additional 800. We complained to and this time, answered, asking for pictures, videos etc. I had documented everything very well and stayed patient and respectful all the time, and after about 10 emails with , all they do is refunding the fg shower system. No compensation whatsoever. didnt do anything either I cancelled my Prime membership. Most awful purchase ever.