We purchased 2 sets of this garbage late last year. Both sets are already falling part. The shell is cracked, the wheel is falling off, and the zippers have come off. It's a miracle our belongings didn't spill out all over the airport.
We contacted customers service about both of these issues. On one order, they offered a $50 refund and we get to keep the luggage. That does us no good because we can't buy a new luggage set for $50. After going back and forth they offered us $60. Still not good enough. So then they offered to replace 1 suitcase with a different kind. I finally caved and did that but only after they told me that was all they were willing to do and if I didn't like it I should report it to (which I fully intend to do).
For the second set, they offered us a whopping $20 and have not budged. If they do I will update this thread.
UPDATE: They just upped it to a whopping $30!
Dear Customer, In regards to the issue mentioned, we offer a partial refund. After consulting our supervisor, we can refund you $30 as compensation for your troubles. I can't buy another suitcase for $30!
UPDATE: They just replied to my latest email. They said that if I didn't already post a review they will try to have a satisfactory solution. If I already posted my review they want to see a screenshot of it first.
SCAM! FRAUD! DO NOT BUY!!!
We purchased 2 sets of this garbage late last year. Both sets are already falling part. The shell is cracked, the wheel is falling off, and the zippers have come off. It's a miracle our belongings didn't spill out all over the airport. We contacted customers service about both of these issues. On one order, they offered a $50 refund and we get to keep the luggage. That does us no good because we can't buy a new luggage set for $50. After going back and forth they offered us $60. Still not good enough. So then they offered to replace 1 suitcase with a different kind. I finally caved and did that but only after they told me that was all they were willing to do and if I didn't like it I should report it to (which I fully intend to do). For the second set, they offered us a whopping $20 and have not budged. If they do I will update this thread. UPDATE: They just upped it to a whopping $30! Dear Customer, In regards to the issue mentioned, we offer a partial refund. After consulting our supervisor, we can refund you $30 as compensation for your troubles. I can't buy another suitcase for $30! UPDATE: They just replied to my latest email. They said that if I didn't already post a review they will try to have a satisfactory solution. If I already posted my review they want to see a screenshot of it first.