One of the three suitcases arrive damaged. The interior lining was ripped and complete compromises the integrity of the case. Reached out to and since it was more than 30 days — they referred me to the manufacturer, CoolLife. Well, folks — save your money and shop elsewhere — Cool Life is anything but cool. The case is less than 4 months old. Shoddy quality and they dont stand by it. Product not being prepared or replaced. They sent me $30. I paid $200. I asked repeatedly for either a refund or a replacement given the damage and situation — request fell on deaf ears. Terrible service.
Junk and Customer Service is not any better
One of the three suitcases arrive damaged. The interior lining was ripped and complete compromises the integrity of the case. Reached out to and since it was more than 30 days — they referred me to the manufacturer, CoolLife. Well, folks — save your money and shop elsewhere — Cool Life is anything but cool. The case is less than 4 months old. Shoddy quality and they dont stand by it. Product not being prepared or replaced. They sent me $30. I paid $200. I asked repeatedly for either a refund or a replacement given the damage and situation — request fell on deaf ears. Terrible service.