Ordered the bed on July 15th and it arrived timely on July 21st, however the entire nuts and bolts hardware package was missing as well as other essential hardware pieces. Working with the manufacturer to obtain replacement parts has been a nightmare. Their online system did not recognize the parts number for the hardware package from the instruction manual, and forget about speaking with a live person. All contact has been via the internet or email. Four weeks after initially placing the order I am still waiting for parts to assemble the bed and some of the parts are on back order. Who knows when they will finally arrive! Meanwhile, the bed sits unpacked and unassembled in my daughters room and she is sleeping on a mattress on the floor.
Poor Quality Control and Poor Customer Service
Ordered the bed on July 15th and it arrived timely on July 21st, however the entire nuts and bolts hardware package was missing as well as other essential hardware pieces. Working with the manufacturer to obtain replacement parts has been a nightmare. Their online system did not recognize the parts number for the hardware package from the instruction manual, and forget about speaking with a live person. All contact has been via the internet or email. Four weeks after initially placing the order I am still waiting for parts to assemble the bed and some of the parts are on back order. Who knows when they will finally arrive! Meanwhile, the bed sits unpacked and unassembled in my daughters room and she is sleeping on a mattress on the floor.