No follow through on missing parts. Update: I did receive missing retainer after engaging the BBB
The bed was received in a timely manner. The mattress retainer bar was missing from the package. I immediately called and was told I would be contacted. On second day with no notice, I called again. I was asked to provide proof of purchase and bar would be shipped. I called several more times over the next 8 weeks. No bar has been shipped. I filed a complaint with the BBB. asked that I email them directly. I did twice and called. Still no bar. Cannot use adjustable function without mattress slipping off bottom.
No follow through on missing parts. Update: I did receive missing retainer after engaging the BBB
The bed was received in a timely manner. The mattress retainer bar was missing from the package. I immediately called and was told I would be contacted. On second day with no notice, I called again. I was asked to provide proof of purchase and bar would be shipped. I called several more times over the next 8 weeks. No bar has been shipped. I filed a complaint with the BBB. asked that I email them directly. I did twice and called. Still no bar. Cannot use adjustable function without mattress slipping off bottom.