I purchased this adjustable base in 2018. It was moderately easy to assemble. About 4 months later, the remote stopped working. I called Classic Brands customer service and a new remote was immediately sent to me. I had no more problems and the bed worked fine with no problems until November 2019, when the left side of the base lost its bolt and had to be slid back together, sometimes several times a day and other times weeks would go by without me having to work on it. It never occurred to me to call customer service at that time. However, about 2 minutes weeks ago, the bolt on the other side disappeared as well. This became a problem instead of an inconvenience. I contacted customer service again, and after taking a picture of the base separation on the right side only, the representative asked me if I would like them to just send me a new base instead of the bolts to fix, which I immediately agreed to. I have been very happy with the Classic Brands customer service, and with the adjustable base as well.
Good value // excellent customer service
I purchased this adjustable base in 2018. It was moderately easy to assemble. About 4 months later, the remote stopped working. I called Classic Brands customer service and a new remote was immediately sent to me. I had no more problems and the bed worked fine with no problems until November 2019, when the left side of the base lost its bolt and had to be slid back together, sometimes several times a day and other times weeks would go by without me having to work on it. It never occurred to me to call customer service at that time. However, about 2 minutes weeks ago, the bolt on the other side disappeared as well. This became a problem instead of an inconvenience. I contacted customer service again, and after taking a picture of the base separation on the right side only, the representative asked me if I would like them to just send me a new base instead of the bolts to fix, which I immediately agreed to. I have been very happy with the Classic Brands customer service, and with the adjustable base as well.