It took a long time for me to receive my chair as it wasn't in stock when I ordered it. Customer service was prompt in letting me know the expected arrival date. The chair itself is comfortable and I like the material, but I only weigh 275 and the chair is falling apart. Seam on the seat cover came undone, one of the arm support poles sheared off and more are ready to go. I can by 3 chairs from a discount store that will last longer than the just over 6 months this chair lasted.
EDIT Reached out to customer service and they were very responsive. Asked me to provide photos of the defaults and that they would send me a replacement chair. Added a star for their customer service alone, hopefully the replacement chair does better.
Not rated for 350 lbs.
It took a long time for me to receive my chair as it wasn't in stock when I ordered it. Customer service was prompt in letting me know the expected arrival date. The chair itself is comfortable and I like the material, but I only weigh 275 and the chair is falling apart. Seam on the seat cover came undone, one of the arm support poles sheared off and more are ready to go. I can by 3 chairs from a discount store that will last longer than the just over 6 months this chair lasted. EDIT Reached out to customer service and they were very responsive. Asked me to provide photos of the defaults and that they would send me a replacement chair. Added a star for their customer service alone, hopefully the replacement chair does better.