New post
I am modifying my initial rating based on their great customer service and replacement of the product. I hope the replacement will last. I will see after they send me a replacement. In any case, I am impressed by the way they attended to my issue and after getting the needed information, shipped a replacement. Thank you.
Old post
While this product seemed well constructed, it turns out that one of the two knob mounts that secures the main post was welded out of alignment. This prevented it from contacting the post. On first use, a very light breeze blew and the umbrella spun and twisted. Inspecting it revealed a broken canopy pole. I would like to replace the defective and broken parts, but it seems my only option is to return the entire unit for a refund. In order to return it, I have to pay to ship it from the US to China!! Not real happy on this one.
We purchased this for our back deck. We love it. Good coverage. Bare in mind, it will protect in light rain but not heavy. Very well built and seems sturdy. Two friends have been so impressed they purchased as well.
We had a 3:00 AM rain storm Phoenix Arizona Las night July 14th! I guess the hinge didnt weather the storm and broke. The sad part is I havent had this umbrella two full months. I definitely recommend putting it down ahead of time before a storm. This storm was not in the forecast ?
I received the umbrella, but it had a damaged part. The company said they would send me a new one and they did. After some time, through no fault of the seller, I received my umbrella. It looks great on my patio. Because of that, a family member, has also expressed an interest in purchasing one. I must say that the staff all were outstanding in the way they treated me. Because it took a little longer to get due to postal issues, I was a bit anxious. They reassured me they umbrella would arrive. I feel I owe it to the staff to mention to the seller the following people who were instrumental in this whole process. They are Ella, Yuki, Chealse, Cynthia, Ray and Vincent. Thanks again for a job well done. Thank you for your patience and understanding. Great company. I do recommend them. If you are in need of a patio umbrella, give a try. You wont regret it.
The umbrella come assembled and is easy to open and close. You just have to lift up on one of the spines to get you head under the umbrella. Then use the crank to fully extend the umbrella to the full open position.
The umbrella covers a large area to block out the suns rays making it comfortable to sit outside. The fabric of the umbrella seems durable and is waterproof. This is a wonderful umbrella for the price.
Reviews
Great umbrella!
Love the umbrella! Only thing is its hard to use tilt. Great color!
Failed on first use / but customer service to the rescue!
New post I am modifying my initial rating based on their great customer service and replacement of the product. I hope the replacement will last. I will see after they send me a replacement. In any case, I am impressed by the way they attended to my issue and after getting the needed information, shipped a replacement. Thank you. Old post While this product seemed well constructed, it turns out that one of the two knob mounts that secures the main post was welded out of alignment. This prevented it from contacting the post. On first use, a very light breeze blew and the umbrella spun and twisted. Inspecting it revealed a broken canopy pole. I would like to replace the defective and broken parts, but it seems my only option is to return the entire unit for a refund. In order to return it, I have to pay to ship it from the US to China!! Not real happy on this one.
It is nice and big great for price
I dislike that I came out and one of the ribs had come of the wire had to take apart and put back together sure do hope it lasts
Big enough to cover much of our 20 ft deck
You better get sand bags I feel like the base should be so much more sturdy it fell at the slightest wind
Awesome
Sturdy, easy to assemble
Not sturdy
Umbrella caught a little wind and two nano seconds before I could get to it, it fell and broke a spine.
Great coverage, well built, easy to put up
We purchased this for our back deck. We love it. Good coverage. Bare in mind, it will protect in light rain but not heavy. Very well built and seems sturdy. Two friends have been so impressed they purchased as well.
Upper inside hinge broke!!
We had a 3:00 AM rain storm Phoenix Arizona Las night July 14th! I guess the hinge didnt weather the storm and broke. The sad part is I havent had this umbrella two full months. I definitely recommend putting it down ahead of time before a storm. This storm was not in the forecast ?
Integrity the backbone of this company
I received the umbrella, but it had a damaged part. The company said they would send me a new one and they did. After some time, through no fault of the seller, I received my umbrella. It looks great on my patio. Because of that, a family member, has also expressed an interest in purchasing one. I must say that the staff all were outstanding in the way they treated me. Because it took a little longer to get due to postal issues, I was a bit anxious. They reassured me they umbrella would arrive. I feel I owe it to the staff to mention to the seller the following people who were instrumental in this whole process. They are Ella, Yuki, Chealse, Cynthia, Ray and Vincent. Thanks again for a job well done. Thank you for your patience and understanding. Great company. I do recommend them. If you are in need of a patio umbrella, give a try. You wont regret it.
Ease of Use
The umbrella come assembled and is easy to open and close. You just have to lift up on one of the spines to get you head under the umbrella. Then use the crank to fully extend the umbrella to the full open position. The umbrella covers a large area to block out the suns rays making it comfortable to sit outside. The fabric of the umbrella seems durable and is waterproof. This is a wonderful umbrella for the price.
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